Fairfax City Resolve (Ready 311)
Fairfax City Resolve (also referred to as Ready 311) is the City of Fairfax's service request and resident reporting system.
The City of Fairfax 2035 Comprehensive Plan is the city's primary long-range land use and policy document, guiding development, housing, transportation, and related decisions. A five-year review process culminated on October 8, 2024, when City Council unanimously adopted Resolution R-24-30 approving the updated plan dated September 27, 2024.
- HHCAB Strategy Teams, Working Session
Fairfax City Resolve (Ready 311) was cited in the Encampment Procedures background and draft webpage FAQs as the primary tool for residents to report encampments on city property.
- Jan 10, 2026City Council · item 5Communications & Engagement
Analytics for the Fairfax City Resolve (Ready 311) service ticket system from 2019–2026 were reviewed as part of the communications and engagement presentation.
In full
It functions as the primary tool through which residents can submit issues or complaints to the city, including reporting encampments on city property. As of September 2025, the system was cited in Encampment Procedures background materials and draft webpage FAQs developed by the HHCAB (Housing and Human Services Advisory Board) Strategy Teams, designating it as the principal channel for encampment-related resident reports. In January 2026, analytics for the system spanning 2019–2026 were presented to the City Council at its annual retreat as part of a broader communications and engagement overview by Communications and Marketing Director Matthew Kaiser and City Manager Daniel Alexander.
No Council action was taken at that session. The system's current operational status and any pending changes or enhancements are not specified in the available record.