Performance Management Framework
Summary
The Performance Management Framework is a city-wide initiative to establish a structured, two-tier approach to tracking and communicating municipal performance. The framework consists of a Council-facing strategic outcomes scorecard and detailed internal service-area scorecards intended to support operational management and budget decisions. It was first introduced at the January 10, 2026 City Council Retreat, where Assistant City Manager Melanie Zipp presented current performance measures and the proposed two-tier structure; no formal action was taken at that time. At the March 3, 2026 City Council Work Session, City Manager Daniel Alexander followed up on the Retreat outcomes, and Council affirmed consensus to adopt the two-tier framework. No formal vote has been recorded; the agreement was reached by consensus. The framework is also connected to a broader city-wide, community-focused, multi-year strategic plan and a parallel efficiency study covering organizational structure, staffing, contracts, cost recovery, facilities, and staff-driven innovation.
Open questions & options on the table
- No formal Council action (vote/resolution) has been taken to officially adopt the framework — it remains a consensus agreement as of March 3, 2026.
- The strategic outcomes scorecard and internal service-area scorecards have not yet been finalized or presented in their adopted form.
- The scope and timeline of the related efficiency study (covering organizational structure, staffing, contracts, cost recovery, facilities, and staff-driven innovation) remain to be defined.
- The relationship between the performance management framework and the forthcoming multi-year strategic plan has not been fully detailed.
Recent updates
[1e] Council agreed to implement a two-tier performance framework: a Council-facing strategic outcomes scorecard and detailed internal service-area scorecards to support operational management and budget decisions.
[3] A two-tier performance management approach was presented to Council; no formal action was taken.
What members have said
At the January 10, 2026 City Council Retreat, Zipp presented the city's current performance measures and introduced the proposed two-tier performance management framework to Council.
At the March 3, 2026 Work Session, Alexander reported on the outcomes of the January Retreat, including Council's consensus on the two-tier performance framework, the multi-year strategic plan, and the scope of the efficiency study.
Positions as recorded in meeting minutes; votes without recorded comment aren’t summarized.
Full history
- Jan 10, 2026City Council · item 3
[3] A two-tier performance management approach was presented to Council; no formal action was taken.
- Mar 3, 2026City Council · item 1e
[1e] Council agreed to implement a two-tier performance framework: a Council-facing strategic outcomes scorecard and detailed internal service-area scorecards to support operational management and budget decisions.