Performance Management Framework

Summary

The Performance Management Framework is a city-wide initiative to formalize how the City measures and reports on its performance. At the January 10, 2026 City Council Retreat, Assistant City Manager Melanie Zipp presented current performance measures and a proposed two-tier performance management framework; no formal Council action was taken at that time. On March 3, 2026, City Manager Daniel Alexander reported back on the Retreat outcomes during a Council Work Session, at which point Council affirmed consensus on the two-tier approach. The framework consists of two components: a Council-facing strategic outcomes scorecard and detailed internal service-area scorecards intended to support operational management and budget decisions. The framework is connected to broader strategic planning efforts, including a city-wide, community-focused, multi-year strategic plan and an efficiency study covering organizational structure, staffing, contracts, cost recovery, facilities, and staff-driven innovation. No formal Council action (vote) has been taken on this item to date; adoption has proceeded by consensus.

Open questions & options on the table

• No formal Council action has been taken — it is unclear whether a formal vote to adopt the framework is planned or expected.
• The efficiency study (covering organizational structure, staffing, contracts, cost recovery, facilities, and staff-driven innovation) is connected to this framework but its scope, timeline, and next steps have not yet been resolved.
• The timeline and process for developing and deploying the strategic outcomes scorecard and the internal service-area scorecards have not been specified in the record.