Performance Management Framework
The Performance Management Framework is a city-wide initiative to systematically track and report on municipal performance through a structured, two-tier approach.
On January 10, 2026, Assistant City Manager Melanie Zipp presented current performance measures and the proposed two-tier framework to the City Council at its annual retreat, but no formal action was taken at that time. On March 3, 2026, City Manager Daniel Alexander followed up at a Council Work Session, reporting on retreat outcomes; Council affirmed consensus on implementing the two-tier framework, which consists of (1) a Council-facing strategic outcomes scorecard and (2) detailed internal service-area scorecards intended to support operational management and budget decisions. No formal Council action (i.e., a recorded vote) has been taken on the framework; adoption has proceeded by consensus.
The framework is connected to a broader effort that also includes a city-wide, community-focused, multi-year strategic plan and an efficiency study covering organizational structure, staffing, contracts, cost recovery, facilities, and staff-driven innovation.
Still open
- No formal Council action (vote/resolution) has been taken to officially adopt the framework — it remains unclear whether a formal adoption step is planned or required.
- The strategic outcomes scorecard and internal service-area scorecards have not yet been finalized or presented for Council review; their development and rollout timeline are unresolved.
- The related efficiency study scope has been discussed but no outcomes or next steps from that study have been recorded.
- The connection between the performance management framework and the forthcoming multi-year strategic plan has not been defined in the record.
History
Filled dots are actions on this topic; open dots are mentions.
- Jan 10, 2026City Council · item 3Performance Management
A two-tier performance management approach was presented to Council; no formal action was taken.
- Mar 3, 2026City Council · item 1eFollow-up on City Council Retreat and Next Steps
Council agreed to implement a two-tier performance framework: a Council-facing strategic outcomes scorecard and detailed internal service-area scorecards to support operational management and budget decisions.